DEFINITION OF BUSINESS COMMUNICATION
The definition of business communication has taken
a whole new meaning in today's environment
with technology, virtual teams, horizontal sharing etc.
Business communication
is performed by relaying information to people throughout the
organization in many different ways. Some of these methods include the
phone, email, and in person. All methods have different factors to
whether or not they are effective. The definition of business
communication includes all departments, staff, clients, and people
involved are aware of what
is going on and there is no confusion.
Communication
is one of
the most important factors in any organization or relationship. Without
communication, things do not work properly and can be mixed up. When
you can communicate properly in a business then things run smoothly and
there is no confusion. Today, technology has allowed for many outlets
and highways of communication to take place through the use of cell
phones, pagers, email, and even holding old fashioned meetings.
Cell phones are one of the most common forms of business communication
today. Most companies provide cell phones for their employees and they
require them to carry them on and off the job. This allows people to be
available when they are off the clock if there is an emergency and they
need to be called in. This form of communication is good to be able to
get in touch with someone but when you have an important topic to
discuss, it is best it is not done over the phone.
When it comes to updating the defintion of business
communication, email communication would be a standard item to be
added. Email has become one of the most common forms of business communication.
There's a set of norms and ethics that come with email communication,
considering that it eliminates the interpreation of body language, tone
and gestures. An email is a conveyd message that allows interpretations
if it is not clearly stated. At the same time an email
is an official document that can be saved and used
pro or against you. It is best if
you never delete an email from a client or other staff members. This is
because you can use it later to refer back to if you need to. Also,
email is required to backed up for a business for up to 7 years for
legality purposes. Email provides a copy and proof that something was
said to you. If you have an agreement through email it can hold up in
court. One thing to keep in mind is that if you need to speak to
someone about something that is serious it is not always best to use
email. There are certain rules about business communication through
email that you must learn also. For example, using capital letters in a
sentence can be construed as you screaming at the other person.
Although you may not mean anything of the sort, many people follow
these guidelines for email.
Speaking to someone in person is
the best method of business communication. Technology has allowed you
to communicate with people around the world through other methods to
save company money. However, when you speak to someone in person it is
more certain that there will not be any misunderstanding when you walk
away from the conversation. Today, you can set up a web conference if
you want to meet with someone in person on the other side of the world.
This still allows you to have face-to-face meetings without being in
the same room.
The defintion of business communication has many forms and many
different methods with a company. The goal is to relay a message to
another person successfully without there being any confusion about
what you mean. Misunderstandings occur all of the time and some people
are easily offended. It is important to be aware of issues that might
arise with attitudes and the way messages need to be conveyed.
Related
Articles:
Importance
of Communication
Good
Listening skills
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