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The definition of business communication has taken a whole new meaning in today's  environment  with technology, virtual teams, horizontal sharing etc.

Business communication is performed by relaying information to people throughout the organization in many different ways. Some of these methods include the phone, email, and in person. All methods have different factors to whether or not they are effective. The definition of business communication includes all departments, staff, clients, and people involved are aware of what is going on and there is no confusion.

Communication is one of the most important factors in any organization or relationship. Without communication, things do not work properly and can be mixed up. When you can communicate properly in a business then things run smoothly and there is no confusion. Today, technology has allowed for many outlets and highways of communication to take place through the use of cell phones, pagers, email, and even holding old fashioned meetings.

Cell phones are one of the most common forms of business communication today. Most companies provide cell phones for their employees and they require them to carry them on and off the job. This allows people to be available when they are off the clock if there is an emergency and they need to be called in. This form of communication is good to be able to get in touch with someone but when you have an important topic to discuss, it is best it is not done over the phone.

When it comes to updating the defintion of business communication, email communication would be a standard item to be added. Email has become one of the most common forms of business communication. There's a set of norms and ethics that come with email communication, considering that it eliminates the interpreation of body language, tone and gestures. An email is a conveyd message that allows interpretations if it is not clearly stated. At  the same time an email is  an official  document that can be saved and used pro or against you. It is best if you never delete an email from a client or other staff members. This is because you can use it later to refer back to if you need to. Also, email is required to backed up for a business for up to 7 years for legality purposes. Email provides a copy and proof that something was said to you. If you have an agreement through email it can hold up in court. One thing to keep in mind is that if you need to speak to someone about something that is serious it is not always best to use email. There are certain rules about business communication through email that you must learn also. For example, using capital letters in a sentence can be construed as you screaming at the other person. Although you may not mean anything of the sort, many people follow these guidelines for email.

Speaking to someone in person is the best method of business communication. Technology has allowed you to communicate with people around the world through other methods to save company money. However, when you speak to someone in person it is more certain that there will not be any misunderstanding when you walk away from the conversation. Today, you can set up a web conference if you want to meet with someone in person on the other side of the world. This still allows you to have face-to-face meetings without being in the same room.

The defintion of business communication has many forms and many different methods with a company. The goal is to relay a message to another person successfully without there being any confusion about what you mean. Misunderstandings occur all of the time and some people are easily offended. It is important to be aware of issues that might arise with attitudes and the way messages need to be conveyed.

Related Articles:

Importance of Communication

Good Listening skills


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