The Fishbone Diagram
A Visual Technique for Problem Solving
The Fishbone Diagram (developed in Japan by Professor Ishikawa) can be used by individuals, but is most effective when used by a group. The technique structures the problem solving process and analyzes possible causes. The process encourages indepth analyzes and objectivity from all the participants in the session. It creates solid grounds for mature decisions and successful solutions.
It shows the inter-connections and relationships between different parts of a problem.
Here is the fishbone diagram in six steps.
At the end of the session you will have a "key" cause so you can concentrate on it subsequently.
consider themselves a work in progress
Dr Franklin C. Ashby
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