Types of Business Letters
There
are many
types of business letters. This section covers four main groups of
business
letters: Sales
and
Promotional Business Letters Recognition
Business Letters Personal
Business
Letters Employment
Business
Letters Sales and
Promotional Business Letters Letter of
Introduction - This letter is used to introduce a new
staff to a favourite customer. You
may address the recipient by the first
name, if you decide to do so, then do the same with the name of the
person you
are introducing. If using the last name is more appropriate, then be
consistent
with all the names that are mentioned in the salutation, body and
closing signature. Sales Follow-up -
This
letter is used to follow up on a sale that has been made. It may be a
thank you
for the business, a clarification of the sale or a pitch for future
sales. Based
on the
purpose of crafting this letter, this could range from complimenting a
staff
member on an achievement to apologizing for not participating in a
social
function. These
types of letters are
created to increase goodwill amongst customers and employees. Appreciation
Letters - This
letter expresses
appreciation for something that was done. Quite often these are to
employees of
a company. Thank You Letters -
These letters
are similar to the appreciation
letters. They are great tools to thank an employee for a job well done
or a
customer for their loyalty etc. Both
these types of letters are very meaningful
rewards and deliver the power of the written word. Types of Business Letters -
Personal
Business Letters The
fact is that everyone
enjoys receiving them and the personal touch they bring to the
occasion. There is
nothing wrong with a typewritten note
but a hand written one is preferred. It is preferable to handwrite
personal
business notes, although typewritten is acceptable. These
notes are best to be kept short and precise.
They require sincerity and personal touches as your stationary etc. Do
not use
business paper for personal notes without company permission.
Condolence
letters should always be handwritten. It is in very poor taste to type
a letter
of condolence. Types of Business Letters -
Employment
Job Offer Letters -
These letters are
used to offer a position to a prospective member of staff and should be
handled
as a legal agreement. Ensure that the offer is official and formal. The offer should
describe all of the important
information that the prospective employee needs to know in order to
come to a
decision. It is okay to make the informal offer by telephone and then
follow up
at once with an official letter. Apologizing for an Employee’s Action – These types of letters, are used to apologize for the action of one of your employees who has damaged customer relations. Avoid identifying your employee and, when possible, clarify the alternative plan you've selected for the employee. Unless of course there are persistent issues, it is in the company’s benefit to display. Related ArticlesSample Business Thank You Letters Our Reccomended Resources Sharpen Your Business Letter Writing Skills 300+ Successful Business Letters for All Occasions Techniques of Writing: Business Letters, Memos, and Reports
|
Outstanding Leaders
consider themselves a work in progress Dr Franklin C. Ashby
Free Monthly Newsletter Subscribe to our free e-newsletter and get new monthly articles and other management tools. Management Skills Resource
|
|
Enjoy This Site?
Then why not use the button below, to add us to your favorite bookmarking service? |
||
Template Design | ||
|